Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico

Monitor compliance with established after-sales processes, operational standards, and business guidelines

Conduct periodic operational reviews to assess adherence to procedures and identify process deviations

Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders

Follow up on identified gaps and track corrective actions

Analyze after-sales operational data and key performance indicators

Identify trends, risks, process inefficiencies, and opportunities for improvement

Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators

Develop reports, dashboards, and presentations on network performance

Convert data insights into actionable recommendations

Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness

Partner with dealership teams to understand root causes of performance challenges

Support initiatives improving service operations, workshop efficiency, and customer satisfaction

Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms

Monitor implementation progress and evaluate action effectiveness

Escalate significant risks, recurring issues, or critical findings

Advise dealership teams on process compliance, operational performance, and continuous improvement

Build collaborative relationships with service managers, workshop leaders, and dealership leadership

Prepare and maintain regular reports on compliance, performance, and improvement initiatives

Present findings, trends, risks, and recommendations to internal stakeholders and leadership





Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities

Communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments

Requirements

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automotive Engineering, Business Administration, Process Engineering, Mechatronics, or a related discipline

2+ years of professional experience, preferably within the automotive industry

Experience in after-sales operations, dealership management, process improvement, quality management, consulting, or operational excellence environments

Exposure to dealership operations, authorized dealer networks, or OEM environments is highly desirable

Proven experience analyzing operational KPIs and supporting performance improvement initiatives

Strong understanding of process management, operational excellence, and continuous improvement methodologies

Knowledge of automotive after-sales operations and workshop performance management

Experience analyzing operational metrics, performance indicators, and service-related KPIs

Advanced Excel skills, including data analysis, pivot tables, dashboards, and reporting

Ability to prepare professional reports, presentations, and business recommendations

Knowledge of process mapping, root-cause analysis, and problem-solving methodologies

Spanish: Native or fluent

English: Intermediate level or higher,



with the ability to understand documentation, prepare reports, and communicate with regional stakeholders

Analytical, proactive, and results-oriented

Strong customer and service mindset

Excellent communication and interpersonal skills

Collaborative approach with the ability to build trust and influence stakeholders

Strong relationship management capabilities

Critical thinking and problem-solving orientation

High attention to detail and operational rigor

Ability to work independently while managing multiple priorities

Comfortable influencing without direct authority

Strong execution, follow-up, and accountability skills

Adaptable, resilient, and able to perform effectively in dynamic environments

Core Competencies
Demonstrates expertise in after-sales operations, process improvement, and operational excellence within the automotive industry, with a strong focus on analyzing performance metrics and driving compliance. Proficient in developing actionable insights and fostering collaborative relationships to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

After-Sales Operations

Process Improvement

Operational Excellence

Data Analysis

Performance Metrics

Hard Skills

Data Analysis

Process Mapping

Root-Cause Analysis

Performance Indicators

Operational KPIs

Quality Management

Advanced Excel

Reporting

Dashboard Development

Workshop Performance Management

Soft Skills

Excellent Communication

Interpersonal Skills

Critical Thinking

Problem-Solving

Relationship Management

Industry Keywords

Automotive Industry

Dealership Management

OEM Environments

Authorized Dealer Networks

Service Operations

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📌 Process Analyst (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México