- Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico
- Monitor compliance with established after-sales processes, operational standards, and business guidelines
- Conduct periodic operational reviews to assess adherence to procedures and identify process deviations
- Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders
- Follow up on identified gaps and track corrective actions
- Analyze after-sales operational data and key performance indicators
- Identify trends, risks, process inefficiencies, and opportunities for improvement
- Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators
- Develop reports, dashboards, and presentations on network performance
- Convert data insights into actionable recommendations
- Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness
- Partner with dealership teams to understand root causes of performance challenges
- Support initiatives improving service operations, workshop efficiency, and customer satisfaction
- Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms
- Monitor implementation progress and evaluate action effectiveness
- Escalate significant risks, recurring issues, or critical findings
- Advise dealership teams on process compliance, operational performance, and continuous improvement
- Build collaborative relationships with service managers, workshop leaders, and dealership leadership
- Prepare and maintain regular reports on compliance, performance, and improvement initiatives
- Present findings, trends, risks, and recommendations to internal stakeholders and leadership




- Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities
- Communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments

Requirements

- Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automotive Engineering, Business Administration, Process Engineering, Mechatronics, or a related discipline
- 2+ years of professional experience, preferably within the automotive industry
- Experience in after-sales operations, dealership management, process improvement, quality management, consulting, or operational excellence environments
- Exposure to dealership operations, authorized dealer networks, or OEM environments is highly desirable
- Proven experience analyzing operational KPIs and supporting performance improvement initiatives
- Strong understanding of process management, operational excellence, and continuous improvement methodologies
- Knowledge of automotive after-sales operations and workshop performance management
- Experience analyzing operational metrics, performance indicators, and service-related KPIs
- Advanced Excel skills, including data analysis, pivot tables, dashboards, and reporting
- Ability to prepare professional reports, presentations, and business recommendations
- Knowledge of process mapping, root-cause analysis, and problem-solving methodologies
- Spanish: Native or fluent
- English:



Intermediate level or higher, with the ability to understand documentation, prepare reports, and communicate with regional stakeholders
- Analytical, proactive, and results-oriented
- Strong customer and service mindset
- Excellent communication and interpersonal skills
- Collaborative approach with the ability to build trust and influence stakeholders
- Strong relationship management capabilities
- Critical thinking and problem-solving orientation
- High attention to detail and operational rigor
- Ability to work independently while managing multiple priorities
- Comfortable influencing without direct authority
- Strong execution, follow-up, and accountability skills
- Adaptable, resilient, and able to perform effectively in dynamic environments

Core Competencies

Demonstrates expertise in after-sales operations, process improvement, and operational excellence within the automotive industry, with a strong focus on analyzing performance metrics and driving compliance. Proficient in developing actionable insights and fostering collaborative relationships to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

- After-Sales Operations
- Process Improvement
- Operational Excellence
- Data Analysis
- Performance Metrics

Hard Skills

- Data Analysis
- Process Mapping
- Root-Cause Analysis
- Performance Indicators
- Operational KPIs
- Quality Management
- Advanced Excel
- Reporting
- Dashboard Development
- Workshop Performance Management

Soft Skills

- Excellent Communication
- Interpersonal Skills
- Critical Thinking
- Problem-Solving
- Relationship Management

Industry Keywords

- Automotive Industry
- Dealership Management
- OEM Environments
- Authorized Dealer Networks
- Service Operations

#J-18808-Ljbffr

📌 Process Analyst (México)
🏢 Jobtailor
📍 México