Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaa S and CCaa S cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.

Qualifications

5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services)

Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice in Contact, Genesys and Microsoft

Experience deploying and supporting Nice in Contact, CUCM, UCCE, Web Ex Calling or other leading collaboration or contact center solutions

Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions





Experience with general telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements

Knowledge and experience with network infrastructure (Qo S, routing, DHCP, DNS and ability to packet capture/troubleshoot)

Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc…)

Experience with project management methodologies (Agile, SDLC, Dev Ops etc…)

Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences

Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team #J-18808-Ljbffr

📌 Senior uc operations engineer (México)
🏢 Chubb
📍 México