The IT Business Analyst I supports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.

This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle. Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts. This is an entry-level analytical role designed to build expertise in requirements elicitation, documentation discipline, and process understanding, forming the foundation for future leadership in business or technical project management.

Requirements Gathering & Documentation

- Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.

- Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.

- Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.

- Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.

Business Process Analysis

- Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.

- Collaborate with senior analysts and developers to translate operational needs into system requirements.

- Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.

Collaboration & Communication

- Act as a communication bridge between business teams and technical staff,



clarifying requirements and priorities.

- Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.

- Support the preparation of project documentation, release notes, and training materials for end-users.

- Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.

Testing & Validation Support

- Assist QA teams and stakeholders in validating solution behavior against requirements.

- Participate in UAT sessions and log findings, feedback, and retest confirmations.

- Support defect triage by tracing issues to their original requirements or design artifacts.

Continuous Learning & Process Maturity

- Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.

- Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).

- Pursue ongoing skill development in business process modeling, data analysis, and solution design.

Requirements

Specialized knowledge:

- Foundational understanding of software development lifecycles (SDLC) and Agile methodologies.

- Basic knowledge of business process analysis, requirements documentation, and system design principles.

- Familiarity with data flow, integration concepts,



and change control procedures.

- Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.

- Clear written and verbal communication skills and attention to documentation accuracy.

Computer knowledge:

- Proficient in Microsoft 365 applications (Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.

- Familiar with Atlassian Jira or equivalent tools for project tracking and user story management.

- Experience using Visio for process mapping and diagramming.

- Exposure to SQL or data query concepts for simple validation or investigation.

- Basic understanding of cloud-based applications, API dependencies, or system integrations preferred.

Experience:

- 1–3 years of experience in business analysis, project coordination, or system support, ideally within a technology or operational environment.

- Demonstrated experience documenting requirements, tracking issues, or supporting project teams.

- Educational foundation in Information Systems, Business Administration, or Computer Science, or equivalent practical experience.

- Prior exposure to Agile/Scrum or ITIL-based processes preferred.

Benefits

- Paid days off

- Competitive weekly salary

- Great location (Zona Río, Tijuana)

- Benefits by law and more

- Private Health Insurance and Preventative Care

- Friendly work environment

- Savings Fund and voluntary Savings Account

- Financing and discounts at various establishments around the city

- Career growth opportunities

- Constant motivational events and more!

📌 IT Business Analyst I (Tijuana)
🏢 Empresa líder
📍 Tijuana