About the roleWe are seeking a highly organized and proactive Service Coordinator / Dispatcher to support a professional IT services environment.
This role is responsible for coordinating service requests, managing schedules, and acting as a key communication link between clients and technical teams to ensure efficient service delivery.Duties / Tasks to performAnswer and direct incoming phone calls in a professional and courteous manner
Receive, pre-process, and log service requests via phone, email, and ticketing systems
Schedule and coordinate IT service requests for multiple internal and field team members
Monitor and manage technician schedules to ensure optimal resource utilization
Serve as a primary point of contact for internal teams and external clients
Communicate service updates, progress, outages, and changes clearly and timely
Escalate service requests that cannot be fulfilled within agreed service levels
Track service request completion and resource utilization
Support service leadership with basic billing and licensing reconciliation tasks
Maintain office supply inventory and coordinate ordering as needed
Contribute to continuous improvement of service delivery processes and client satisfaction
Excellent verbal and written communication skills




Strong attention to detail and accuracy in administrative and scheduling tasks
Ability to manage schedules for multiple team members simultaneously
Customer-focused mindset with strong interpersonal and active listening skills
Basic computer and operating system knowledge
Fast and accurate typing and data entry skills
Self-motivated and able to work effectively in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Ability to work collaboratively within a team setting
Fluency in English and SpanishSchedule & availabilityMonday through Friday, 8:30 AM – 5:30 PM (GMT -5:00) Eastern Time (US & Canada), Bogota, LimaApplication processApply now to be considered for this opportunity.
Qualified candidates can expect an initial screening followed by a virtual interview with the hiring team.
Selected applicants may be asked to complete additional assessments as part of the process.
Fully remote work environment
Stable, long-term collaboration
Clear scope of responsibilities and structured workflows
Training and onboarding support
Opportunity to work with international teams
Exposure to modern tools and professional processes
Supportive and collaborative work culture
Opportunity for skill development and career growthBefore You Apply, Please Read:

📌 Service Coordinator / Dispatcher (Campeche)
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📍 Campeche