- Serve as the primary point of contact throughout the project and delivery lifecycle
- Conduct discovery sessions, workshops, and interviews to elicit, document, and validate business and technical requirements
- Translate client needs into functional specifications, user stories, and acceptance criteria
- Manage client expectations by communicating scope, timelines, constraints, and trade-offs
- Collaborate with developers, architects, and QA engineers to ensure requirements are understood and feasible
- Participate in sprint planning, backlog grooming, stand‑ups, and Agile ceremonies as the client representative
- Identify scope creep, technical blockers, and dependency risks and propose solutions
- Configure E2M2M® platform modules to meet client specifications
- Develop and execute test plans, test cases, and UAT scripts
- Coordinate UAT sessions, capture feedback, and drive issue resolution
- Validate delivered functionality against documented requirements before client sign‑off
- Maintain defect logs and track issues through closure
- Coordinate release readiness, client communications, training materials, and go‑live checklists
- Support deployments and monitor post‑release stability
- Document release notes, configuration guides, and end‑user documentation
- Conduct post‑release reviews with clients and capture lessons learned
- Collaborate with offshore teams across multiple time zones using overlap windows and asynchronous workflows
- Travel 25–35% to client sites, project locations, and occasional internal team meetings

Requirements

- 5+ years of experience in a Business Analyst, Technical BA,



or Product Analyst role within a SaaS, enterprise software, or technology services environment
- Proven ability to manage client relationships and translate business needs into actionable technical requirements
- Experience working within Agile/Scrum delivery frameworks
- Proficiency in writing user stories, BRDs, process flows, functional specifications, and SQL
- Understanding of API integrations and cloud‑based data structures is a plus
- Hands‑on experience with UAT coordination and test case development
- Comfortable working with APIs, data workflows, and configurable software platforms; low‑code/no‑code experience is a plus
- Strong working knowledge of Jira, Confluence, Figma, Postman, or similar
- Ability to explain technical constraints to non‑technical clients and business goals and technical requirements to developers
- Ability to accommodate morning/evening syncs with offshore teams
- Excellent communication and stakeholder management skills across technical and non‑technical audiences
- Familiarity with field operations, construction management, oil & gas, utilities, or infrastructure industries is preferred
- Experience with BI/analytics tools and dashboard configuration is preferred




- Exposure to geolocation data, mobile‑first platforms, or offline‑capable applications is preferred
- CBAP, PMI‑PBA, or Agile/Scrum certification is preferred
- Local candidates only

Core Competencies

Demonstrates expertise in managing client relationships and translating business needs into actionable technical requirements, with a strong focus on Agile methodologies and UAT coordination. Proficient in writing user stories, functional specifications, and utilizing tools like Jira and Confluence to facilitate project delivery.

Highest‑signal resume keywords

- 5+ Years Experience In Business Analyst Role
- Agile/Scrum Delivery Frameworks
- User Story Writing And Functional Specifications
- UAT Coordination And Test Case Development
- Jira And Confluence Proficiency

ATS Optimization Keywords

Hard Skills

- User Story Writing
- Functional Specifications
- SQL
- API Integrations
- Test Case Development
- UAT Coordination
- Data Workflows
- Low‑Code/No‑Code Experience
- Business Requirements Documents (BRDs)
- Process Flows

Soft Skills

- Excellent Communication Skills
- Stakeholder Management
- Client Relationship Management
- Problem‑Solving
- Collaboration

Certifications & Qualifications

- CBAP
- PMI-PBA
- Agile/Scrum Certification

Industry Keywords

- SaaS
- Enterprise Software
- Technology Services
- Field Operations
- Construction Management
- Oil & Gas
- Utilities
- Infrastructure

Tools & Technologies

- Jira
- Confluence
- Figma
- Postman
- BI Tools
- Analytics Tools

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📌 Technical Business/Product Analyst (Tijuana)
🏢 Jobtailor
📍 Tijuana