AtRapido Solutions Group , we connect fast-growing U. S. companies with top general talent.
FromGuadalajara and León , we create career opportunities that bridge Mexico and the U. S. logistics industry.We valuediversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally.
Our goal is to bethe best place to work , offering wellbeing programs, social initiatives, and real career growth.Location:GuadalajaraSchedule:Monday to Friday 07:*****:00English Level:Advanced / FluentPosition:User Experience ResearcherUser Experience Researcher (Mexico)The User Experience Researcher role is primarily tasked with supporting ourUS-based clients and working with a large project team in delivering impactful solutionsfor our clients.
This role focuses on understanding the human side of automation,specifically document processing within custom enterprise Transportation ManagementSystems (TMS).
You will play a pivotal role in a technical project team implementing an IntelligentDocument Processing (IDP) solution.
By studying user behaviors and current manualworkflows, you will provide the insights necessary to design improved processes thatleverage Optical Character Recognition (OCR) to automate as much as possible.
As anearshore team member, you will be expected to work in alignment with US time zonesand collaborate virtually with the team and client stakeholders.What you'll do:● Define comprehensive research goals and select appropriate qualitative andquantitative methods to investigate complex business processes.
● Lead the recruitment of participants and conduct user interviews, contextualinquiries,



and usability testing to understand current manual documentprocessing workflows.
● Analyze user behavior to identify pain points, motivations, and opportunities forefficiency gains through the implementation of document processing and OCRtechnology.
● Collaborate closely with the UX Designer and technical leads to translateresearch findings into actionable insights, creating personas, user journey maps,and future-state service blueprints.
● Research and benchmark industry best practices regarding automated documentprocessing and OCR to ensure client solutions are best-in-class.
● Present findings and data-driven recommendations to stakeholders and theengineering team to influence the design of automated workflows.
● Conduct validation testing on proposed automated solutions to ensure they meetuser needs and deliver quantifiable efficiency improvements.
● Develop and maintain research documentation and contribute to the overallproject reporting structure.
● Support in the development of executive level presentations / deliverables inGoogle Slides that adhere to Metafora brand standards.
● Adapt to remote collaboration tools and communication methods to align with theUS-based team.How you'll do it:● Own It:



This is our company, and its success is our success.
Every day we act asowners, leaders, and role models to grow the organization collectively and ourcapabilities individually.
● Relationships First: Authentic human connections are make-or-break in thisindustry.
The heart of our success as a firm is built on the relationships with oneanother and our clients.
● Excellence Always: Mediocrity is not an option.
We set high standards forourselves, and the people with whom we work.
We expect excellence andguarantee satisfaction with our work.
● Think Big: We challenge ourselves to stretch and shape each other's thinking todeliver lasting change and true value.
● Learn & Teach: Building and sharing knowledge is our superpower.
We developourselves, learn from others, and generously share what we know.What we need:● Bachelor's degree in Human-Computer Interaction (HCI), Psychology,Anthropology, Design, or a related field.
● 3-7 years of professional experience in User Experience Research, preferablywithin a consulting, enterprise software, or logistics environment.
● Proficiency in visual collaboration and design tools such as Miro, Visio, andFigma to map workflows and present insights.
● Expertise in Microsoft Office Suite (Excel, Power Point, Word) or Google Suite(Sheets, Slides, Docs) for data analysis and presentation.
● Basic working knowledge of SQL or the ability to learn to perform data analysis.
● Strong critical thinking, analytical and problem-solving skills with a keen attentionto detail.

📌 User Experience Researcher (San Luis Potosí)
🏢 Rapido Solutions Group
📍 San Luis Potosí