Description
A integral leader in modular systems for industrial applications is seeking a Customer Service Representative to join its team in Querétaro.
The company is recognized for its innovative solutions that enhance efficiency, ergonomics, and safety across multiple industries worldwide.This role acts as a key interface between customers and internal stakeholders, ensuring high-quality service delivery while supporting business objectives.
The position combines customer service, order manageRequirementsBachelor's degree in a related field3–5+ years of experience in Customer Service, preferably in industrial or manufacturing environmentsExperience with order management and customer account handlingStrong understanding of cross-functional processes (Supply Chain, Sales, Operations)Experience working with CRM systems and operational toolsFluent English (required)CompetenciesStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to manage multiple priorities in a dynamic environment Key ResponsibilitiesReview, validate, and process customer orders in line with internal processes and business guidelinesManage order lifecycle,



ensuring timely delivery and accurate follow-upCoordinate with internal teams (Manufacturing, Sales, Supply Chain) to meet customer requirementsDevelop strong customer relationships and understand client needsProvide effective and cost-efficient solutions aligned with company capabilitiesSupport commercial strategies and contribute to customer retentionMonitor and analyze KPIs related to quotations, order entry, and invoicingProactively identify and implement process improvementsHandle customer inquiries and complaints, ensuring timely resolutionAct as a key user for CRM and operational tools (e.g., )Support inside sales activities when requiredBenefitsCompetitive fixed gross salaryVariable compensation based on performance and collected salesBenefits above the lawPrivate Medical InsuranceLife InsuranceSavings FundPaid vacation from the first year (10 days after initial period)On-site work schedule: Monday to Friday, 8:00 am – 6:00 pmIf you meet the qualifications and are interested in joining a dynamic, international environment, we encourage you to apply.

📌 Analista Gestión De Pedidos (Sonora)
🏢 Acensblue
📍 Sonora