TO APPLY, FILL OUT THIS FORM: Injury Intake ManagerLocation: Fully RemotePreferred Location: MexicoType: Full-time contractorSchedule: U.S. business hours (EST)Compensation: $2,500 to $3,500 USD per month, with performance bonus potentialAbout the RoleRosenblum Law is looking for a full-time Personal Injury Intake Manager to help manage and improve our personal injury and medical malpractice intake operation.This is a fully remote role for someone who understands legal intake, knows how to qualify injury cases, and can help turn more leads into signed cases.We already have team members handling intakes and backend follow-up.
We are looking for someone who can come in, manage the day-to-day intake process, coach the team, improve follow-up, and increase the number of qualified cases we sign.This is not just an administrative management role.
We need someone who is hands-on, organized, numbers-driven, and comfortable holding the intake team accountable.What You'll DoManage the personal injury and medical malpractice intake process from first contact through signed caseSupervise and coach intake team membersHandle personal injury and medical malpractice intakes when neededReview calls and provide clear feedback to improve performanceImprove intake scripts, call flow, qualification questions, and follow-up cadenceHelp the team identify strong personal injury and medical malpractice cases fasterCreate clear standards for strong leads, weak leads, urgent leads, and leads that are not a fitTrack leads through the pipeline and make sure no strong lead falls through the cracksWork with backend operations to make sure follow-up is completed properly and on timePrioritize urgent, high-value, and time-sensitive leadsMonitor team performance, including response time, completed intakes, follow-up attempts, signed cases,



and conversion ratesCreate simple weekly reports for leadershipIdentify bottlenecks in the intake process and recommend practical improvementsTest new strategies to increase completed intakes and signed case volumeWork directly with firm leadership to improve the overall intake systemWhat We're Looking ForExperience in personal injury intake, medical malpractice intake, legal intake, legal sales, call center management, or law firm operationsStrong English communication skillsSpanish fluency is a plusExperience working remotely for a U.S.-based company preferredStrong understanding of how to qualify injury leadsComfortable speaking with potential clients by phoneComfortable managing, coaching, and holding team members accountableStrong follow-up skills and attention to detailComfortable reviewing calls and giving direct feedbackOrganized and able to manage multiple open leads at onceComfortable using CRMs, spreadsheets, call tracking tools, and internal messaging systemsAble to work independently in a remote environmentNumbers-driven and focused on measurable resultsProfessional, reliable, and highly responsive during working hoursPreferred Experience• Prior experience working for a U.S. personal injury law firm• Prior experience with medical malpractice intake• Experience managing intake staff or sales staffExperience improving intake scripts or workflowsExperience tracking conversion rates and team performanceFamiliarity with common personal injury case types, including car accidents, slip and falls, construction accidents, workplace injuries, wrongful death, nursing home neglect,



and medical malpracticeWhat Success Looks LikeMore qualified leads complete intakesMore completed intakes become signed casesFaster response time to new leadsBetter follow-up on open leadsBetter lead qualificationFewer missed opportunitiesStronger team performanceCleaner reporting and better visibility into the intake pipelineA repeatable intake process that can scale as lead volume growsRemote Work ExpectationsFully remote positionMust be available during U.S. business hoursMust have a quiet professional work environmentMust have reliable internet and phone accessMust be comfortable communicating by phone, video, email, and internal messaging toolsMust be responsive and available throughout the workdayMust be able to manage work and team accountability without in-person supervisionCompensationCompensation will depend on experience.Expected range: $2,500 to $3,500 USD per monthCandidates with strong personal injury intake management experience may be considered at a higher rate.Performance bonus potential is available based on measurable improvements, including:Completed qualified intakesSigned personal injury or medical malpractice casesLead-to-intake conversion rateIntake-to-signed-case conversion rateFollow-up complianceTeam productivityAbout Rosenblum LawRosenblum Law is a growing law firm with a focus on building strong systems, providing excellent client service, and helping people through stressful legal situations.We are expanding our personal injury and medical malpractice intake operation and are looking for someone who can help us build a stronger, more organized, and more effective intake team.The right person will not just complete tasks.
They will take ownership of the intake process, improve performance, and help increase the number of qualified cases we sign.To apply, fill out this form:

📌 Personal Injury Intake Manager (México)
🏢 Rosenblum Law
📍 México