Ready to lead, disrupt and reinvent the sleep industry?
We areEmma – The Sleep Company.
Founded in ****, we've become the world's largest D2 C sleep brand, available in over 35 countries with more than 25 stores across Europe.
Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing.
We think big, take ownership, and are empowered to drive meaningful impact.
Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning.
With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.Ready to shape the future of sleep with us?
Let's make it happen!
What you will do:
You will continuously work on improving the customers' experience; involving in cross-teams projects, analyzing risks and following improvements.You will collaborate directly with our Contact Center,



enhancing smooth daily operations and timely escalations.You will help maintain our Knowledge Base for customer impacting processes.You will help analyzing and reporting the team's most important KPIs (NPS, CSAT, FCR, Returns).
What we are looking for:
Recent graduate (Engineering)ExcelStrong attention to detailComfortable working with spreadsheets and dataCurious and willing to ask questionsGood communication skillsSpanish and English fluentWhat we offer:
Food vouchersHybrid home office policy ******)Pet-friendly officeA combination of personal and company growth to accelerate your career and help you reach your goalsThe chance to work on exciting and challenging projects either independently or as part of a dedicated, international teamResponsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNABecome an Emmie
Emma is transforming the world of sleep -and we want the highest-performing people to help us pull it off.

📌 Customer Excellence Intern (Tijuana)
🏢 Emma
📍 Tijuana