The Account Manager will manage a portfolio of clients within Globalli's global payroll and HCM platform.
This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.Key ResponsibilitiesClient Relationship ManagementOwn a portfolio of client accounts as the primary point of contactBuild and maintain strong long-term client relationships to drive retentionServe as a trusted advisor on global payroll and HR tech solutionsAct as the voice of the customer internally across product and operations teamsAccount Growth & RetentionIdentify and execute upsell and cross-sell opportunitiesDrive account retention and manage churn risk proactivelyDevelop and execute structured account plans using standardized playbooksSupport renewal discussions and commercial continuitySolution Delivery & Client SuccessUnderstand client workforce and business needsRecommend tailored solutions across payroll and compliance servicesEnsure clients are maximizing value from the Globalli platformSupport onboarding continuity and product adoption where neededAccount Performance & ReportingTrack account health, usage,



and satisfaction metricsMaintain accurate CRM records (Hub Spot or equivalent)Conduct regular business reviews with clientsProvide insights on risks, trends, and expansion opportunitiesCross-Functional CollaborationPartner with Implementation, Product, Support, and Sales teamsCoordinate resolution of client issues and escalationsShare client feedback to support product and service improvementsClient Enablement & SupportSupport client training and platform adoptionAssist with workflow optimization and best practicesResolve issues in coordination with internal teamsQualifications3–7+ years in Account Management, Customer Success, or Client ServicesExperience in Saa S, HCM, integral payroll, HR technology strongly preferredProven track record managing and growing B2 B client relationshipsStrong relationship management and client communication skillsAbility to manage multiple accounts in a fast-paced environmentCommercial acumen with a focus on retention and expansionStrong problem-solving and proactive ownership mindsetExperience with CRM systems (Hub Spot preferred)Familiarity with payroll, global employment, or HR tech platforms is a plusComfortable working with account data and reporting metricsPreferred QualificationsExperience in high-growth Saa S or startup environmentsExposure to global payroll or cross-border employment modelsMultilingual capabilities

📌 Account Manager (Xico)
🏢 Globalli
📍 Xico