We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

Long-established provider of building maintenance and facility services for residential and commercial properties. It offers a wide range of solutions-such as cleaning, repairs, and general upkeep-designed to simplify property management by acting as a single, comprehensive service provider.

As an Admin assistant, you will be responsible for:

Support our daily operations and help keep everything running smoothly

Essential Duties and Responsibilities:

- Handle incoming calls to assist customers with scheduling and service inquiries
- Manage emails and provide timely, professional responses to customers
- Create and update customer profiles using internal systems
- Generate and track work orders for maintenance services
- Perform accurate data entry across spreadsheets and different platforms
- Prepare and send service proposals using templates
- Coordinate and schedule maintenance services with customers and the operations team
- Support the billing team by answering customer questions and following up on payments
- Prepare and share reports with customers to keep them updated on service progress

Work Schedule:





Monday - Friday

Standard time: 09:00 am - 06:00 pm Mexico City time

Daylight saving: 08:00 am - 05:00 pm Mexico City time

This position is remote and open only to candidates living in Guadalajara, as there will be a 1-week on-site training.

Minimum requirements

*Only resumes/CVs in English will be reviewed*

- Min. 50 Mbps Internet Speed
- 1 - 2 years of experience in similar positions as admin assistant or customer service roles.
- Hospitality experience is strongly preferred. Property management experience is a plus
- High School Diploma
- Good written and verbal communication skills
- Excel Proficiency

Benefits:

Competitive Salary (According to experience).

Remote Work.

Work Stability.

Computer equipment.

Christmas bonus of 30 days (Aguinaldo).

12 vacation days after the first year.

IMSS.

Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

Minor medical insurance (Clinic may vary according to your city).

Food vouchers (10% of the gross salary).

Restaurant tickets ($2,069 pesos).

Saving fund (8% of the gross salary).

Life Insurance.

Competencies

Independent Worker Ability to prioritize costumer oriented Attention to Detail Communication Skills Ability to Adapt Organization Written communication Skills

📌 Administrative Assistant - REMOTE (Guadalajara)
🏢 Gordian Staffing
📍 Guadalajara