Schedule: On site.9 vacancies avaliableJob type: On siteTítle: Customer Support Specialist llLocation: Ciudad de MexicoReq #: ****What the Candidate Will DoThe Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service.
This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives.
Region of impact: North America.Basic QualificationsManage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.Send proactive status reports and respond to customer needs such as documentation, rate requests,



or capacity issues.Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.Train and support interns or new team members on daily execution tasks and best practices.Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.Preferred QualificationsAt least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4 PL operations.
Experience in Intermodal is a plus.Strong organizational and multitasking skills in a high-volume, time-sensitive environment.Excellent communication skills (written and verbal), customer-focused mindset.Attention to detail and ability to follow structured processes and documentation requirements.Team player with a proactive, solution-oriented attitudeAdvanced English skills as this position will have a significant impact in US-based operationsAbout Uber FreightUber Freight helps companies move goods more reliably and efficiently.
We bring together the technology, people, and transportation capacity they need, using real‐time data from millions of shipments to guide smarter decisions.
That helps customers spot issues early, avoid costly surprises, and deliver on time.
Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17 B in freight.
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📌 Customer Support Specialist Ii- Intermodal- Ciudad De México (Sonora)
🏢 Uber Freight
📍 Sonora