We're Hiring: Customer Service Specialist – Insurance & AssistanceLocation: Hybrid / Remote
Monthly Compensation: $23,604 MXN + Annual Bonus
Position: Full-Time
Start Date: February 23, ****
Meet & Greet Dates: January 22 & 27, ****Are you ready to take your customer service career to the next level?
We're looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services.
This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.Why Join Us?
✨ Versátil Work Model: Hybrid or remote options based on role and business needs
Competitive Compensation: Monthly income plus performance and annual bonuses
⏰ Balanced Schedules: More relaxed than traditional customer service roles
Career Growth: Ongoing training and development opportunities
Global Exposure: Support customers in an international service environmentWhat You'll Do:✔️ Deliver world-class customer service over the phone
✔️ Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
✔️ Support customers with account-related inquiries and preventive outreach




✔️ Accurately document customer interactions, claims, and account updates
✔️ Build trust through a customer-first, empathetic approach
✔️ Handle complaints and escalations professionally
✔️ Navigate multiple systems while meeting quality and compliance standardsWhat We're Looking For:✔️ English Fluency: Required
✔️ Customer Service Experience: Assistance, support, or call center experience preferred
✔️ Strong communication and de-escalation skills
✔️ High attention to detail and accuracy
✔️ Ability to multitask in a fast-paced environment
✔️ Positive attitude and team-oriented mindset
✔️ Proficiency with computers, including MS Word and Excel⏰ Schedule Requirements:Service Window:
• Monday–Friday: 8:00 am – 9:00 pm ET
• Saturday–Sunday: 10:00 am – 6:30 pm ETTraining Schedule:
• Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)Compensation Breakdown:Base Salary: $18,100 MXN
Savings Bonus: $2,353 MXN
Grocery Vouchers: $2,353 MXN
Restaurant Vouchers: $798 MXN✅ Total Monthly Compensation: $23,604 MXN
Annual Bonus: Up to $26,062 MXNReady to make an impact?
Apply now and take the next step in your career!
Israel Concha

📌 Customer Service Specialist Insurance & Account Support (Puerto Vallarta)
🏢 New Comienzos
📍 Puerto Vallarta