Job SummaryThe 36k Special Task is responsible for proactively contacting customers to assist them in completing the account verification process.
This role ensures that players submit the required documentation in a timely manner, helping maintain compliance with regulatory requirements while providing a positive customer experience.Key Responsibilities· Proactively contact customers via phone, email, chat or Whats App to request the required verification documents.
· Guide customers through the document submission process and answer any related questions.
· Follow up with customers who have incomplete or pending verification cases.
· Review account status and identify customers requiring additional documentation.
· Coordinate with AML, Risk, Fraud, and Customer Service teams to resolve verification issues.
· Maintain accurate records of all customer interactions in the CRM system.
· Meet daily and monthly productivity goals, including contact attempts, successful verifications,



and completion rates.
· Ensure all customer interactions comply with company policies, responsible gaming regulations, and data privacy standards.
· Escalate complex verification cases when necessary.
· Identify opportunities and potential VIP customers.Key Skills· Excellent verbal and written communication skills.
· Strong customer service and negotiation skills.
· Ability to handle objections and encourage customers to complete required actions.
· Strong organizational and time management skills.
· Attention to detail and ability to manage multiple cases simultaneously.
· Persuasion and relationship building· Compliance awareness· Adaptability· Ability to collaborate with multiple departments.
· Advanced knowledge of CRM system.
· Strong sense of urgency and commitment to service excellence.

📌 Vip Special Task - 36K (Internal Position) (Xico)
🏢 Caliente
📍 Xico