About Glia
Glia is the leading AI customer service solution for banks and credit unions.
Our platform unifies AI and human agents across every voice and digital conversation through our proprietary Channel Less® Architecture.
With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS.
We're also certified as a Great Place to Work, with 98% employee satisfaction.The Role:
The Implementation Engineer plays a crucial role in our Professional Services organization, serving as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions.
This position combines deep technical expertise with client-facing responsibilities to ensure successful enterprise-level deployments and drive customer adoption.What you'll do:
Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirementsDesign and validate solutions that align with customer needs and platform capabilitiesConfigure advanced platform features including IVR flows, routing strategies, and integration pointsProvide technical guidance throughout the implementation lifecycleDrive multiple concurrent implementation projects, managing technical deliverables and timelinesConfigure and validate complex integrations between Glia's platform and client systemsCollaborate with cross-functional teams (Sales, Customer Success, Product, Engineering)



to ensure solution successLead technical aspects of user acceptance testing and solution validationServe as a trusted technical advisor during customer implementationsDeliver technical training and knowledge transfer to customer teamsManage client expectations while driving product adoption and technical successPartner with pre-sales teams to provide technical expertise during solution planningWhat you'll bring:
2+ years of experience in leading technical roles on client-facing engagementsUnderstanding of API integrations and data flow between systemsProficiency in configuring complex software platforms requiring basic coding or markup languagesKnowledge of IP telephony and enterprise networking conceptsDemonstrated success managing multiple enterprise implementation projectsTrack record of cross-functional collaborationExperience in requirements gathering and complex solution designHistory of successful client relationship management and expectation settingSkills:
Strong project management capabilitiesExcellent written and verbal communication skills across various audiencesStrong analytical and problem-solving abilitiesAdaptable mindset with natural technical curiositySolution-oriented approach to challengesBonus Points:
Experience in Financial Services or Contact CentersTechnical degree in Computer Science, Data Science, Business Information Sciences, or STEM fieldExpertise with CRM and service desk platforms (Salesforce, Service Now, JIRA)Experience with REST APIs, web services, and UI design principlesGrowth Opportunities:
Career advancement within our Professional Services organizationExposure to cutting-edge customer interaction technologies and enterprise solutionsLeadership opportunities in complex enterprise implementationsContinuous learning and certification programsGlia is an equal-opportunity employer.
Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses@and@

📌 Implementation Engineer (Culiacán Rosales)
🏢 Glia
📍 Culiacán Rosales