There are 7 billion people on this planet.
And by ****, there will be 2 billion more... many moving into urban centers at an unprecedented rate.
Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what weu****re all about at John Deere.
And itu****s why weu****re investing in our people and our technology like never before in our more than 185 - year history.
Here the worldu****s brightest minds are tackling the worldu****s biggest challenges.
If you believe one person can make the world a better place, weu****ll put you to work.
RIGHT NOW.
Title: Supervisor Customer Support - Mexico City/Monterrey
Primary Location: Garza Garcia
Function: Customer Experience (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries.
For over 185 years, the companyu****s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies.
The image of John Deere is no longer that of a signature green tractor meandering across a field; itu****s been replaced with an image of acceleration, swift progress, and innovative leaping toward the companyu****s 200th year.
The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deereu****s ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituaciu00f3n Fiscal) up to date with the salary regime to be eligible for the hiring process.
## Main Responsibilities
* Lead revenue generation and growth for Wirtgen Groupu****s equipment aftermarket (parts u**** services) business.




* In partnership with our world class dealer channel, drive a customer centric and proactive approach to selling our broad portfolio of parts and service solutions, including tiered parts portfolio, upgrades, service agreements, and relife offerings.
* Maximize customer uptime through convenient access to parts.
This includes leveraging Wirtgen u**** Deereu****s parts network, inventory coordination between Wirtgen, Deere and dealers, and ecommerce solutions.
* Achieve a variety of key success measures, including customer experience feedback, sales growth, profitability, and share of aftermarket opportunity.
* Have direct responsibility for the Mexico aftermarket business, plus deep collaboration with integral Construction and enterprise aftermarket teams
## What Skills You Need
* People and business leadership related to parts u**** service
* Experience across key business capabilities including strategy development, financial acumen, communication, change management, tactical planning, and sales execution
* Understanding of construction market, areas where Wirtgen products operate and competitive landscape, including other OEMu****s or aftermarket parts/service providers
* Building high performance teams through direct and indirect leadership
## What Makes You Stand Out
* Sales growth u**** Customer Support experience
* Experience on Roadbuilding, Construction or Asphalt industries
* B2 B and/or B2 C parts u**** services sales experience
* Demonstrated customer first mindset
* Extraordinary communication skills
* Motivational leadership, change management, and business development experience.
## Education
Ideally you will have a degree or equivalent related work experience in the following:

📌 Supervisor Customer Support - Mexico City/Monterrey (Sonora)
🏢 John Deere
📍 Sonora