Join Our Team as a Desktop Support Analyst I
Are you driven to solve technical challenges and provide outstanding customer support?
We're looking for aDesktop Support Analyst Iwho enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite.Why You'll Love Working Here
Purpose-Driven Work– Play a critical role in empowering staff and users through reliable, responsive technology support.
Professional Growth– Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
Team-Oriented Environment– Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
Meaningful Impact– Your work directly supports productivity, learning, and day‐to‐day operations across the organization.Benefits OverviewSavings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations – 12 days after the first yearAnniversary Bonus – 10 days of base salaryVacation Premium – 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair (remote roles only)250 pesos monthly stipend for internet and electricity (remote roles only)Role OverviewLocation:On-Site (Monterrey, Mexico)Schedule:1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coveragePay Rate:24,000 MXN (monthly)Transportation:Assistance available (client provided)Your Mission as a Desktop Support Analyst ISupport factory floor PCs, including troubleshooting hardware, software,



and robotic systems on the production lineMonitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real timeInstall, maintain, and repair computers, servers, peripherals, and related IT equipmentProvide technical support for software applications, databases, and client service platformsInterface with third-party vendors to troubleshoot and resolve technical issues and service disruptionsTroubleshoot and resolve hardware, software, and service outages in a timely and efficient mannerEnsure software license compliance across supported environmentsMaintain accurate inventory records and safeguard the physical security of IT assetsPerform work in field environments, including bending, kneeling, and climbing as requiredComplete additional duties and responsibilities as assignedWhat You Bring to the Team
Education & ExperienceHigh School Diploma or GED (required)Skills & AbilitiesBasic computer literacy and familiarity with technical softwareStrong troubleshooting and problem-solving skillsGood verbal and written communication skillsAbility to work independently and collaborativelyProfessional approach to customer interactionsStrong organization and time management skillsAdditional RequirementsAbility to lift/carry up to 70 lbs (32 kgs)Comfortable working in varying physical field conditionsWhy This Role Matters
As aDesktop Support Analyst I , you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed.
Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.This role is open to applicants in Mexico only.Equal Opportunity Employer

📌 Desktop Support Analyst I (Mexico) (Xico)
🏢 Dyopath
📍 Xico