Redefine the future of customer experiences.
One conversation at a time.At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.
Powered by AI, driven by human innovation.Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.
Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.Build Amazing.
Deliver Amazing.
Live Amazing.
Be Amazing.Nextiva is an innovative US software development companyproviding cloud-based communication services that are currently used by thousands of businesses.
We strive to be the best of the best across multiple technology channels, including UCaa S and Saa S.We are a global team of over 1,000 members and are the fastest-growing privately held cloud communications provider in the US.
We are looking for amazing people, like you, to join our team in Guadalajara.Currently, we are hiringCustomer Care Billing Specialist , who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billing operations processes.Over 90% of the communication in this role will be in English (verbal & written).
Please send us your resume in English when applyingThis person will be an employee of Nextiva, supporting Nextiva customersThis position will be 100% on-site at our Nextiva Guadalajara office.Want to check out our AMAZING culture?
Follow Nextiva Mexico on Instagram:@nextiva_mexicoBe sure to check out our rewards & benefits listed belowMain Responsibilities:Review invoices and create credit memos to customer accountsAssist customers with billing questions and resolve billing issuesIssue credits for service/product removals and cancellationResearch and respond to customer credit card disputesMaintain detailed logs of customer interactionsAnswer inbound phone calls and instant messagesSupport Nextiva's ticketing systemProvide back-up customer support for other positions as neededCreate, review and apply incoming paymentsProcess credit applications and set customers up on invoicingWork with internal customers in other departments as neededResearch discrepancies and help to settle disputesOrder service disconnection (disable) of accounts as necessaryUpdate customer account information to include change of address, payment information or contact informationSend customer copies of invoices upon requestParticipate in Billing System configuration as neededPerform other billing tasks as assignedPosition Requirements:Experience in customer service roles and call center environmentAdvanced English (both written and oral)Exceptional Excel Skills and general computer literacyBasic accounting and bookkeeping backgroundExcellent multi-tasking and communication skillsBachelor's degreeAbility to work both independently and in a team setting with minimal supervisionFlexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as neededWill be a great plus:Prior experience in Billing or in a customer-facing roleNextiva DNA(Core Competencies)Nextiva's most successful team members share common traits and behaviors:Drives Results:Action-oriented with a passion for solving problems.
They bring clarity andsimplicityto ambiguous situations, challenge the status quo, and ask what can be done differently.
They lead and drive change, celebrating success to build more success.Critical Thinker:Understands the "why" and identifies key drivers, learning from the past.
They are fact-based and data-driven,forward-thinking , and see problems a few steps ahead.
They provide options, recommendations, and actions, understanding risks and dependencies.Right Attitude : They are team-oriented, collaborative, competitive, and hate losing.
They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems.
They cultivate a culture of service, learning, support,



and respect,caringfor customers and teams.Total RewardsOur Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.Our compensation packages are tailored to each role and candidate's qualifications.
We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation.
We aim to offer competitive salaries or wages that reflect the value you bring to our team.
Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.Health- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverageInsurance-Life Insurance (24 times your monthly salary)Work-Life Balance⚖️- Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation timeFinancial Security-Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund ( annual UMA)Wellness -Employee Assistance Program and comprehensive wellness initiativesGrowth-Access to ongoing learning and development opportunities and career advancementAt Nextiva, we're committed to supporting our employees' health, well-being, and professional growth.
Join us and build a rewarding career!
#LI-AL1#LI-ONSITEFounded in ****, Nextiva has grown into a integral leader trusted by over 100,000 businesses and 1 M+ users worldwide.
Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.Want to see what life at Nextiva is all about?
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📌 Customer Care -Billing Specialist (Celaya)
🏢 Nextiva
📍 Celaya