We are looking for experienced Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program.This role is adecuado for experienced professionals who understand that great training is about more than simply presenting information.
We're looking for trainers who can engage learners, explain processes clearly, identify knowledge gaps, and prepare customer experience representatives to perform confidently in a live healthcare environment.You should be comfortable working with technology, delivering training virtually, and communicating complex information in a clear and easy-to-understand way.You must also be comfortable working U.S. business hours and communicating at a very high level in both English and Spanish.What You'll DoDeliver engaging and structured training to new customer experience representativesFacilitate virtual training sessions in a professional and engaging mannerExplain processes, procedures, systems, and customer service expectations clearlyUse different teaching approaches to accommodate different learning stylesMonitor learner understanding and identify knowledge gapsConduct knowledge checks, exercises, role plays, and practical activitiesProvide constructive feedback and coaching throughout trainingSupport learners who require additional guidanceHelp prepare new hires for the transition from training into productionWork closely with Team Leads and other leadership members to support learner readinessMaintain accurate training records and communicate learner progressAdapt training delivery when processes, systems, or requirements changeCreate a positive, professional,



and accountable learning environmentCompensation & Work Setup$6.50 USD per hour100% remote from MéxicoPaid weekly in arrearsPaid trainingIndependent Contractor arrangementTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcam and Wired USB Headseti5 processor or higherFibre internet with a wired connection (Ethernet cable)Backup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:English Resume ReviewPre-Screen QuestionnaireOne-Way Video InterviewLive InterviewFinal InterviewImportantThis is an English-speaking role that requires strong written and verbal English communication skills.All resumes must be submitted in English to be considered for the position.This role is only available to Mexican nationals currently residing in México.
What We're Looking ForRequired:Previous BPO/contact center training experienceHealthcare/medical customer experience is essentialPrevious experience delivering training to customer service/contact center teamsAt least 1 year of previous remote work experienceFully bilingual in English and SpanishExcellent spoken and written EnglishStrong presentation and communication skillsConfident delivering training virtuallyTech-savvy and comfortable learning new systems and platformsStrong organizational skills and attention to detailPatient, approachable, and able to coach different types of learnersStrong team-player mentalityComfortable working U.S. business hoursAvailable to start immediatelyReliable computer, internet connection, headset, and suitable remote workspaceComfortable working as an Independent Contractor

📌 Training Specialist (México)
🏢 Resolv.Global
📍 México