Minimum 5 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
Minimum total experience in ITSM space of ***** years is desired.Must have worked on Web Services Integration (SOAP, REST)Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment.
Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.System/Process Automation (Orchestration) experienceUnderstanding of ITIL framework.Duties may include:Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrationsObtain and analyze business requirements and document technical solutionsDevelop, design and rollout new application modules,



workflows and catalog requestsResearch new functionality and recommend solutions that deliver customer valueProvide escalated support on technical issues to team members who are working service now implementationsCandidates should demonstrate experience in the following areas:Design and delivery of complex technical solutions based on the ServiceNow platformLeadership skills in technical initiativesCommunications that clearly articulate solutions and the ability to perform demonstrations.Preferred Skills:Experience implementing systems using the Agile/Scrum methodologyExperienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system designITIL certification is a plusServiceNow certifications such as CSA, CIS and CAD are must.Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desiredWhat we offer:Life insuranceMajor Medical Expenses Insurance (extends to spouse and children under 25, if applicable).
Minor Medical Expense Insurance.Savings Fund 13% (up to MXN $4,470 monthly)Food vouchers 10% (up to MXN $3,440 monthly)30 days end of year bonus12 vacation days in the first year, increasing by 2 as dictated by law.Location:This is a remote position - you will be able to work from home anywhere in Mexico.
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📌 Servicenow Developer (México)
🏢 HCLTech
📍 México