Residential Maintenance Manager

Location: Remote (U.S. Time Zones) LATAM, Mexico preferred
Compensation: 2,500-3,200 USD
Industry: Real Estate / Luxury Residential Management
Schedule: Full-time, Monday–Friday

About the Company

A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

Role Overview

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities

Core Responsibilities

- Project management of maintenance, renovations, and on-site operations

- Vendor management and budgeting for services and projects

- Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems

- Thrive in general, high-ambiguity environments with shifting priorities

- Prioritize tasks to meet tight deadlines and maintain high attention to detail

- Communicate effectively with asset managers, local hosts, and vendors

- Lead and coordinate teams to resolve problems efficiently

- Travel as required for property inspections or project oversight





- Implement robust routine residence inspections and preventative maintenance strategies

- Train and guide local hosts, property managers, and housekeeping teams on home systems and operations

Case Management

- Triage and resolve maintenance issues in a timely manner

- Source parts and manage inventory systematically

- Manage work orders, track progress on platforms like Salesforce

- Develop home maintenance and repair plans for complex cases

- Coordinate with trip planning for reservation awareness

- Maintain dynamic communication with stakeholders

Vendor Management

- Obtain and evaluate bids for maintenance, repairs, and renovation projects

- Negotiate contracts to secure competitive terms

- Evaluate vendor performance and research market alternatives

- Analyze service costs periodically

Major Renovations / New Builds

- Develop and manage project plans and budgets

- Coordinate vendors and ensure project timelines and budgets are met

- Organize regular vendor touchpoints for project execution

Home Acquisitions

- Kickoff project plans for new property acquisitions

- Arrange inspections and review reports to identify risks or required work

- Catalog and manage legal documents, HOA documents, and closing documents

- Coordinate installation and setup of new properties





New Home Systems Setup (Healthy Home Standards)

- Document maintenance history and residence profiles

- Maintain recurring maintenance and care requirements in Salesforce

- Vet and engage vendors for core care needs

- Develop annual home operation, maintenance, and improvement budgets with asset management

Hard Skills

- Minimum 5 years residential maintenance management experience

- Project management, vendor management, and budget oversight

- Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)

- Experience with Salesforce, CRMs, and project management tools like Asana

- Strong process optimization and analytical skills

- Ability to analyze and optimize maintenance processes

Soft Skills

- Excellent written and verbal communication

- Strong stakeholder management skills

- Problem-solving and decision-making abilities

- Team player with a proactive, can-do attitude

- Flexible, adaptable, and able to thrive in ambiguous environments

About the Candidate

- Experienced in residential maintenance management

- Comfortable working remotely across multiple time zones

- Fluent in English (Spanish or French a plus for LATAM)

- Holds valid passport and travel documentation as needed

- Driver’s license and comfort renting vehicles internationally

- Strong credit rating

Why This Role Matters

- Ensures properties are maintained to the highest standards

- Protects and enhances asset value

- Supports investor satisfaction through operational excellence

- Provides systematic and efficient care across multiple international properties

📌 Residential Maintenance manager - 64435032956 (Ciudad de México)
🏢 Somewhere
📍 Ciudad de México