Job Title: Administrative AssistantThis position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)Available only for applicants living in MexicoJob Description:The Administrative Assistant provides comprehensive administrative and operational support to Community Managers and General Managers, ensuring the smooth functioning of the association.Essential Duties And ResponsibilitiesUse Zendesk to process emails, calls, and chats, while maintaining all SLA’s.Assist Managers in completion of Action List items.Prepare Notices of Hearing for Manager’s review (suggested templates provided)Prepare Notice of Board Decision letters after a duly held Hearing for Manager’s review (suggested templates provided)Type minutes of meetings from recordings or use of AI tool as provided by ManagersHandles invoice consolidation for manager reviewAssist with vendor compliance through VIVE or other third-party vendor compliance programs, including reaching out to vendors to update or add contact informationAssist in preparation of all mass communication materialsSupport Manager with duties as requested, to ensure smooth operation of Associations assignedScheduleMonday to FridayStandard: 10:30 am to 7:30 pm Mexico City timeDaylight:
9:30 am to 6:30 pm Mexico City timeMinimum RequirementsHigh School DiplomaAn English CV is requiredMin. 50 Mbps Internet SpeedMinimum (2) years of recent Administrative AssistantMinimum typing speed of 30 to 45 wpmExcellent knowledge of the English language (grammar and spelling). Capable of speaking effectively before customers or employees of organizations.Ability to read and interpret documents such as policy and procedure manuals. Skillful in creating routine reports and correspondence.Accurately proofread documents.Proficient in Microsoft Office (Word and Excel)Experience in using Zendesk is strongly preferredBenefitsCompetitive Salary (According to experience).Remote Work.Work Stability.Computer equipment.Christmas bonus of 30 days (Aguinaldo).12 vacation days after the first year.IMSS.Major medical insurance since day 1.After The 3-month Probation Contract, We Add The FollowingMinor medical insurance (Clinic may vary according to your city).Food vouchers (10% of the gross salary).Restaurant tickets ($2,060 pesos).Saving fund (8% of the gross salary).Life Insurance.CompetenciesOrganized Empathetic Work Ethic Time Management Attention to Detail Communication Skills Reliable#J-18808-Ljbffr