This team is responsible for second level user support in a global
landscape. The Application Support Engineer will take a lead
in providing primary support to Swiss Re's Corporate Solutions business users,
covering primarily (North America and Latin America or EMEA) as part of a team
that supports a Integral community. This position is to provide great service to
our internal customers, by monitoring and managing applications globally, to
maximize availability, to alert internal customers to outages, escalating
service affecting issues as appropriate and to restore service as quickly as
possible through own efforts, or through appropriate referral.
You will have the opportunity to become a functional expert in the end-to-end
process and system landscape of a commercial insurance company building a strong
base of knowledge. The application landscape is dynamic and the support this
team will provide will evolve over time.
You will work collaboratively in a globally distributed team environment. The
role will report to the Regional Lead responsible.
About the Role
* Provide support through Incident Management. Incident Management
includes identifying, analyzing and correcting the incident from recurring in
the future. Either technical or functional issues cause
incidents. Incidents disrupt the business and your goal is to restore normal
service operations as quickly as possible. You will be the users advocate so
you will need to listen, understand their incident and see it to
resolution. Through your learnings, you will become an expert of the
functional applications as well as the business processes used.
* Provide technical analysis. Our application landscape is broad and consists
of multiple applications which are integrated. You will need to understand
the technical dependencies of these applications in order to support
the user community with their issues.
* Prepare to take support over from the Development Teams. For each
application onboarde
📌 Application Support Engineer II (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México
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