Job Summary
Job Title: Sr. Director, Business Transformation and Customer Experience (CX) – Insulet Global Business Services (IGBS)
Department: Global Operations

Position Overview:
As the Head of Business Transformation and Customer Experience (CX) for IGBS, this role is be responsible for building and leading solution design, Business Process Management (BPM), and related Continuous Improvement (CI) capability in IGBS and in Insulet. This role will also be responsible for sensing and proactively sponsoring efforts to improve internal customer experiences. This role will also be responsible for collecting data and reporting on Insulet business process performance, including key IGBS performance data. This role will also champion a service quality and CI mindset in the organization through an integrated understanding of the relationships between process design, service performance, ease of use and customer experiences, interacting with IGBS processes and services. This role will also act as the key interface between IGBS and Insulet Global Process Owners (GPOs).



This role will also define process management standards and tools to be used throughout Insulet.

At the outset of IGBS establishment this role will also provide organizational design leadership and catalyze the establishment of business process management capabilities throughout Insulet, including working closely with Insulet functions to establish an effective General Business Process Owner network.

Responsibilities:
As the Head of Business Transformation and Customer Experience for IGBS will provide leadership for the establishment of these capabilities in IGBS, build a and lead a team appropriately sized to deliver an impactful solution design and BPM capability across IGBS and Insulet, catalyze the establishment of the Insulet GPO network and set standards and define tools to be used for BPM. This individual will also work across boundaries, functions, and geographies and will work with external consult

📌 Sr. Director, Business Transformation and Customer Experience (Guadalajara)
🏢 Insulet
📍 Guadalajara