Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a integral scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Overview
The System Analyst II – Tier 3 SuccessFactors Learning Management System (LMS) Support is a member of the HR Technology Services (HRTS) team responsible for providing advanced operational support for the SAP SuccessFactors Learning Management System. This role serves as the highest level of support for complex learning-related issues while driving operational excellence through process documentation, knowledge management,



continuous improvement, and colleague self-service.

Working closely with HR, Learning & Development, shared services, and support teams, this position focuses on improving support processes, increasing first-contact resolution, and enabling lower support tiers through comprehensive documentation and knowledge transfer.
Key Responsibilities
Tier 3 LMS Operational Support
- Serve as the Tier 3 subject matter expert for complex SuccessFactors Learning Management System support issues escalated from Tier 1 and Tier 2 teams.
- Analyze complex support requests to identify root causes, recommend sustainable solutions, and improve the overall support experience.
- Resolve issues that require advanced functional knowledge of learning processes and system capabilities.
- Partner with cross-functional teams to ensure timely resolution of colleague support requests.
- Identify recurring issues and recommend operati

📌 System Analyst II (Tijuana)
🏢 Thermo Fisher Scientific
📍 Tijuana