Description
Operations Manager | Property Management Leadership
Position Type: Full-Time, Remote
Location: LATAM (Supporting Miami & Orlando, FL)
Working Hours: U.S. Business Hours (EST)
About the Role
We are seeking a proven Property Management Operations Leader to oversee and drive the day-to-day performance of a growing U.S.-based property management company serving the Miami and Orlando markets.
This is not a training or development role.
We are looking for someone who has already successfully managed property management operations, led teams, worked directly with property owners, and understands leasing, maintenance coordination, collections, renewals, and portfolio performance.
The idóneo candidate is a strong people leader who naturally takes ownership, drives accountability, communicates confidently with clients, and brings a high level of energy and urgency to the business.
You'll lead a team of six employees across leasing, operations, maintenance coordination, and business development while serving as a key point of contact for property owners and company leadership.
What You'll Be Responsible For
Leadership & Accountability
- Lead and manage a team of six employees across multiple departments.
- Set expectations, establish KPIs, and hold team members accountable.
- Conduct regular performance reviews and coaching sessions.
- Ensure operational tasks are completed accurately and on time.
- Remove roadblocks and maintain a culture of ownership and execution.
Property Management Operations
- Oversee leasing activity and vacancy management.
- Ensure units are turned efficiently and within budget.
- Manage lease renewals and rental increases.
- Monitor maintenance operations and vendor performance.
- Oversee rent collections, delinquency management, and eviction processes.
- Ensure inspections are completed on schedule.
Owner Relations
- Serve as a primary point of contact for property owners.
- Handle escalations professionally and confidently.
- Provide p