Description
Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades)
Position Type: Full-Time, Remote
Working Hours: U.S. business hours (EST)

About the Role:
We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs.
The idóneo candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role.

Responsibilities:
Customer Service & Communication
- Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy.
- Serve as the primary point of contact from initial customer inquiry through job completion.




- Proactively communicate service updates, delays, and changes to customers.
- Manage stressed or frustrated customers calmly while maintaining a positive customer experience.

Dispatching & Scheduling
- Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location.
- Maintain daily and weekly service calendars to ensure optimal routing and coverage.
- Monitor job progress and adjust schedules in real time as needed.
- Communicate continuously with field technicians regarding job assignments and updates.

CRM & Administrative Management
- Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar).
- Review job notes, invoices, and service documentation for accuracy and completeness.
- Track call volume, booking rates, and service metrics to support operational KPIs.
- Ensure all customer interactions and job updates are logg

📌 Customer Service (México)
🏢 Pavago
📍 México