FUNCTIONS AND RESPONSIBILITIES

Macro Process
Sub-process / Focus Area
Specific Responsibilities

1. Business Support
SO Order
- Create SO order in ERP system.
- Follow-up the SO order status, including shipping status, registration status, customer payment status etc.
- Modify the SO order in ERP, reconfirm with distributors about the updated SO and finish signature on SO
- Create DN1 & DN2, inform logistics with DN PDF file to arrange shipment and complete the PGI in ERP system.

Invoice Creation
- Create Invoice of PoD complete DNs.

Warranty contract
- Create SO for warranty extensions.

Report and Dashboard
- Creation and update of service dashboard for Forecast Review and Pending ISTO.

2. Spare Parts Support
ISTO
- Creation of ISTO material request to HQ.
- Follow up the ISTO delivery status until goods receipt.

Inventory check
- According to Finance requirements to perform stock taking activity twice per year.
- Safety stock checking and request. Follow-up upon HQ's Replenishment Plan.
- Weekly stock report.

CRM order
- Review CRM Breakdown order,



help to apply parts & change order status.
- Follow up the CRM parts delivery status, update the status to distributors.
- Maintain service engineer information in ERP, including country assignment and stock details.
- Regularly monitor CRM delivery note creation and posting logs.

DHL waybill creation
- Waybill creation for FSE request spare parts to be shipped from Mexico´s office.

Return material to warehouse
- Returned spare parts handling: Follow up on returned old and new spare parts from CRM service orders, complete goods receipt for new spare parts, and coordinate local scrapping of obsolete parts.

Aging inventory management
- Regularly review aging spare parts inventory with the service team and follow up on the scrapping process.

3. DEMO Support
DEMO equipments
- Receive and provide DEMO equipments at Mexico's office.

4. Service Fixed Assets support
Fixed Assets Management and Follow Up
- Conduct

📌 Service Administrator (México)
🏢 Mindray Medical
📍 México