About the Team

This team provides second-level user support across a general environment. The
Application Support Engineer primarily offers support to Swiss Re's Corporate
Solutions business users, with a specific focus on North America, while also
contributing to the overall support of a worldwide user community. The core
responsibility of this team is to deliver exceptional service to internal
customers by proactively monitoring and managing applications across all
regions. This includes maximizing application availability, notifying internal
customers of outages, escalating service-impacting issues when necessary, and
restoring service as efficiently as possible—either independently or by
involving the appropriate teams.

Team members can develop deep functional expertise in the end-to-end processes
and system landscape typical of a commercial insurance organization. As
applications transition from the Development Teams, there is a chance to learn
from the ground up. Over the years, the team has gradually integrated new
applications,



resulting in a dynamic application landscape and an evolving
support function.

The team operates in a highly collaborative, globally distributed environment.
Individuals in this role report directly to the designated Regional Lead.

About the Role

* Provide support through Incident Management. This involves identifying,
analyzing, and resolving incidents to prevent future occurrences. Incidents
may arise from technical or functional issues and can disrupt business
operations. As the users advocate, it is essential to listen to their
concerns, understand their issues, and ensure resolution. Through this
process, support engineers develop expertise in functional applications and
business processes.

* Demonstrate strong technical ability and analytical skills. Our application
landscape is broad and includes multiple integrated applications, so you will
need to understand how systems connect, where technical dependencies exist,
and ho

📌 Application Support Engineer II (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México