Infosys is seeking a Technical Team Leader in Mexico City to supervise day-to-day service desk operations, mentor a team of technical executives, and manage client escalations. The role requires coaching, driving performance, and ensuring process compliance.
Available shifts include 8:00–17:00 or 9:00–18:00, with rotation. Engineering graduates with ITIL training and 2–3 years in service desk are preferred for this position.
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📌 Service Desk Team Lead - Mentorship & Performance Coach (Ciudad de México)
🏢 Infosys
📍 Ciudad de México
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