Full-time
Company Description We take care of our employees, and they take care of our customers!
Become a member of a general community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Developing professional who resolves complex issues, supports upgrades, conducts advanced
troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.

Competency Responsibilities and Expectations

Technical Expertise
Provides second-level technical support for complex hardware,
Performs advanced troubleshooting, root cause analysis, andimplements permanent fixes.
Assists in system upgrades, deployments, and configuration ofenterprise applications.
Communication andLeadership
Communicates effectively with stakeholders, providing clear statusupdates and technical guidance.
Takes ownership of escalated issues and coordinates resolutionacross teams.

Customer Service Mindset




Delivers proactive support by anticipating user needs andpreventing potential issues.
Maintains strong relationships with end-users through responsiveand empathetic service.

Critical Thinking
Evaluates complex problems and designs innovative solutionsaligned with organizational goals.
Prioritizes tasks based on business impact and resourceavailability.

Governance and Standards
Enforces compliance with IT security policies, standards, andregulatory requirements.
Conducts periodic reviews of system configurations and accesscontrols.
Ensures accurate documentation for audits and maintains integrityof IT records.

Vendor and FinancialAcumen
Manages vendor relationships for service agreements, repairs, andprocurement.
Evaluates vendor performance and escalates concerns whennecessary.
Qualifications Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology, Information Systems, Computer Science, Information Technology Management , or one to two years of relevant IT experience; or an equivalent combination of education and experience.
Strong knowledge of network policies, network topology, LAN environments, and IP standards.
Technical proficiency in corporate systems, applications, and business processes.
Proactive mindset with a focus on process improvement through task and workflow automation.
Strong interpersonal and communication skills.
Customer service-oriented, solution-focused, and innovative.
Proficiency in software applications and technology tools.
Intermediate to Advanced English proficiency.
Additional Information Expeditors offers excellent benefits
Benefits above the law
Life insurance
Insurance of major medical expenses
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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📌 Ciudad de México | Global Technology - IT Support Associate I | Especialista Junior en Soporte de TI (Nezahualcóyotl)
🏢 Expeditors
📍 Nezahualcóyotl