We are seeking customer-focused and dependable Customer Care Representatives to join our growing remote team.

In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.

We're looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to hear from you.

Key Responsibilities

Provide excellent customer service through phone, email, chat, and social channels.

Assist customers with order inquiries, returns, billing questions, and product information.

Accurately enter customer and order information into internal systems.

Resolve customer concerns professionally and **escalate** issues when necessary.

Maintain records of customer interactions and actions taken.

Identify opportunities to improve customer satisfaction and support sales initiatives.

Collaborate with team members and supervisors to ensure smooth operations.

Qualifications

Strong English verbal and written communication skills

Customer service or call center experience preferred

Ability to multitask in a fast-paced environment

Basic computer proficiency and ability to navigate multiple systems

Typing speed of 30+ WPM preferred





Flexible and team-oriented attitude

Work Environment

Fully remote position

Must be comfortable working with your camera on during the entire shift

Must be comfortable working weekends and adaptable schedules as needed

Independent contractor agreement

Weekly payments in USD

$5.50 USD per hour

Schedule

Operational hours are from 5:45 AM to 6:00 PM PST, Monday through Saturday.

Agent schedules will be assigned within those hours.

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our Process Includes

Resume and Pre-Screen Questionnaire

One-Way Video Interview

Pre-Screen interview

Client Interview

Please Note

This is an English-speaking role that requires strong written and verbal English communication skills.

All resumes must be submitted in English to be considered for this position.

Requirements

Advanced English proficiency

Minimum 1-2 years of Customer Experience experience

Strong communication and organizational skills

Professional attitude and ability to multitask

Strong computer literacy

Equipment
We'll provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.

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📌 Seasonal Customer Care Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 Resolv.Global
📍 Santiago Mexquititlán Barrio 1ro.