intugo, in partnership with a foreign company specialized in revenue cycle management and strategic partner growth services, is looking for you. Grow your career with us!

what you’ll do

- conduct training sessions and weekly assessments to ensure team members are equipped with necessary rcm software, compliance regulations, and project specifics.
- create and maintain standard operating procedures (sops) for onboarding new clients in accounts receivable to ensure consistency and efficiency.
- develop training modules and conduct refresher training based on root cause analysis to effectively bridge identified knowledge gaps.

what you need

- minimum 4 years of experience in revenue cycle management (us healthcare) and prior experience as an sme or domain trainer.
- proficiency in rcm methodologies,



including curriculum development and tracking knowledge effectiveness.
- bilingual proficiency (english & spanish) with highly proficient verbal and written communication skills.
- strong coaching skills and in-depth knowledge of contact center processes and billing systems (preferably epic).
- gross salary: competitive (to be discussed).

what we offer you

- professional growth within a strategic international partner for growth.
- collaborative environment focused on intelligent automation and high-touch customer support.
- key benefits as per policy (tbd).
- schedule: to be determined (typically monday to friday).
- location: guadalajara.

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📌 Process coach (México)
🏢 Intugo
📍 México