inDrive is expanding its Customer Support team in Mexico. The Group Lead will monitor service metrics and implement strategies to achieve KPIs and goals, while conducting regular performance evaluations and supporting recruitment.
You will manage day-to-day operations for up to 20 agents, run daily stand-ups, monitor SLA and CSAT in real time, coach staff, and ensure policy compliance and data privacy across the team.
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📌 Customer Support Group Lead – KPI-Driven Team Coach (Nezahualcóyotl)
🏢 inDrive
📍 Nezahualcóyotl
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