Job Title: HR Operations Manager U.S. Operations Support — Onsite, Guadalajara, Jalisco, Mexico Department: Human Resources / People Operations Experience Required: 3–5 years in U.S. HR Operations About the Role We are looking for a detail-oriented and tech-savvy HR Operations Manager based in our Guadalajara, Jalisco office to manage and support our U.S. human resources operations.This role is ideal for someone with hands-on experience in U.S. HR compliance, labor laws, payroll coordination, and employee lifecycle management within a fast-paced, small-company environment ****** employees).
Working onsite from our Guadalajara office, you will serve as the go-to HR partner for our U.S. workforce, leveraging modern HR technology to drive efficiency and ensure full regulatory compliance.Key Responsibilities U.S. HR Operations & Compliance - Manage end-to-end U.S. HR operations including onboarding, offboarding, benefits administration, and employee records management.
- Ensure compliance with U.S. federal, state, and local employment laws (FLSA, FMLA, ADA, Title VII, COBRA, ACA, EEO, OSHA, and state-specific regulations).
- Maintain and update employee handbooks, HR policies, and SOPs in line with evolving U.S. labor legislation.
- Coordinate with external legal counsel and benefits brokers on compliance matters, audits, and filings (EEO-1, I-9, W-4, etc.).
- Monitor and adapt to multi-state employment requirements, including wage and hour laws, paid leave mandates, and workplace safety standards.HR Technology & Systems - Administer and optimize HRIS platforms (e.g., BambooHR, Rippling, Gusto, ADP, Workday, or similar) to streamline operations.
- Leverage automation tools and integrations to reduce manual work across payroll, benefits enrollment, time tracking, and reporting.
- Evaluate and recommend new HR tech solutions that improve the employee experience and operational efficiency.
- Generate data-driven reports and dashboards to support leadership decision-making on headcount, turnover, compensation, and compliance metrics.




- Maintain data integrity and security standards across all HR systems.Payroll & Benefits Coordination - Coordinate U.S. payroll processing with third-party providers, ensuring accuracy and timely execution across multiple states.
- Manage benefits enrollment cycles (open enrollment, qualifying life events) and serve as the primary liaison with benefits vendors.
- Ensure accurate tax withholding and reporting in compliance with IRS and state tax agencies.Employee Relations & Support - Act as a trusted HR point of contact for U.S.-based employees, addressing questions on policies, benefits, and workplace matters.
- Support managers with performance management processes, documentation, and corrective action guidance.
- Handle sensitive employee relations issues with professionalism, discretion, and in alignment with U.S. employment laws.
- Foster a positive employee experience through proactive communication and engagement initiatives.Cross-Border Collaboration - Navigate the nuances of working onsite in Guadalajara while supporting a U.S. workforce, including time zone alignment, communication protocols, and cultural sensitivity.
- Partner with leadership to develop scalable HR processes suitable for a growing, distributed team.
- Stay current on cross-border employment considerations relevant to the company's operating model.Required Qualifications - 3–5 years of progressive experience in U.S. HR operations, preferably within a small to mid-size company.
- Strong working knowledge of U.S. federal and multi-state employment laws, regulations, and compliance requirements.




- Proven experience administering HRIS platforms and HR tech tools; comfortable evaluating and implementing new systems.
- Hands-on experience with U.S. payroll processing, benefits administration, and tax compliance.
- Excellent written and verbal communication skills in English (business-fluent or native level required).
- High level of discretion, integrity, and professionalism when handling confidential employee information.
- Self-starter with strong organizational skills, capable of working independently and collaboratively in an onsite office setting.
- Based in or willing to relocate to Guadalajara, Jalisco, Mexico, with legal authorization to work onsite.
- Willingness and ability to work a schedule aligned with U.S. business hours.Preferred Qualifications - Bachelor's degree in Human Resources, Business Administration, or a related field.
- HR certification such as PHR, SHRM-CP, or equivalent.
- Experience supporting a U.S. workforce from a nearshore or international location.
- Familiarity with Employer of Record (EOR) platforms or international payroll solutions.
- Proficiency with productivity and collaboration tools (Slack, Notion, Google Workspace, Asana, or similar).
- Spanish language skills (a plus but not required).
- Experience scaling HR operations in a startup or high-growth environment.What We Offer - Onsite work from our Guadalajara, Jalisco office, with adaptable scheduling aligned to U.S. business hours.
- Competitive compensation (USD-benchmarked).
- Opportunity to build and shape HR operations from the ground up in a growing company.
- Collaborative, inclusive, and mission-driven team culture.
- Professional development support and access to learning resources.Equal Opportunity Statement We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

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