Country:
Mexico

Property:
Banyan Tree Veya – Valle de Guadalupe

Type:
Full Time

Banyan Tree Veya – Valle de Guadalupe
. México

About Our Team
At Banyan Tree Veya, every guest journey begins long before arrival. Through thoughtful communication, personalized attention, and genuine care, we create meaningful connections that transform a reservation into the beginning of an extraordinary experience.

As part of our Sales Division, the Reservations team plays a vital role in delivering our philosophy of mindful luxury, ensuring that every guest interaction reflects the warmth, authenticity, and attention to detail that define Banyan Tree Veya.

Role Purpose
The Reservations Agent serves as the first point of contact for our guests, ensuring that every reservation is handled with accuracy, efficiency, and personalized care. This role is responsible for creating seamless booking experiences while providing expert guidance on accommodations, rates, services, and resort experiences.

Guided by the Banyan Tree philosophy “I am with you”,



the Reservations Agent anticipates guest needs, delivers exceptional service across all communication channels, and contributes directly to guest satisfaction, occupancy, and revenue performance.

The Impact of This Role
This position is instrumental in shaping the guest’s first impression of Banyan Tree Veya by ensuring:
- Exceptional service from the very first interaction
- Accurate and seamless reservation processes
- Personalized guest experiences tailored to individual preferences
- Strong conversion of inquiries into confirmed reservations
- Revenue growth through upselling and cross-selling opportunities
- Effective coordination with operational departments to deliver memorable stays
- Consistent luxury standards throughout the guest journey

Position Objective
To manage all reservation inquiries and bookings with precision, professionalism, and personalized attention while maximizing occupancy, revenue opportunities, and guest s

📌 Department: Reservations (Montemorelos)
🏢 Banyan Tree Ilha Caldeira
📍 Montemorelos