We’re Hiring: Customer Service Specialist – Insurance & Assistance
Location: Hybrid / Remote Monthly Compensation: $23,604 MXN + Annual Bonus Position: Full-Time Start Date: February 23, 2026 Meet & Greet Dates: January 22 & 27, 2026
Are you ready to take your customer service career to the next level? We’re looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.
Why Join Us?
✨ Adaptable Work Model: Hybrid or remote options based on role and business needs Competitive Compensation: Monthly income plus performance and annual bonuses ⏰ Balanced Schedules: More relaxed than traditional customer service roles Career Growth: Ongoing training and development opportunities Global Exposure: Support customers in an international service environment
What You’ll Do:
✔️ Deliver world-class customer service over the phone ✔️ Assist customers with travel insurance, rental car insurance, retail insurance,



and medical assistance ✔️ Support customers with account-related inquiries and preventive outreach ✔️ Accurately document customer interactions, claims, and account updates ✔️ Build trust through a customer-first, empathetic approach ✔️ Handle complaints and escalations professionally ✔️ Navigate multiple systems while meeting quality and compliance standards
What We’re Looking For:
✔️ English Fluency: Required ✔️ Customer Service Experience: Assistance, support, or call center experience preferred ✔️ Strong communication and de-escalation skills ✔️ High attention to detail and accuracy ✔️ Ability to multitask in a fast-paced environment ✔️ Positive attitude and team-oriented mindset ✔️ Proficiency with computers, including MS Word and Excel
⏰ Schedule Requirements:
Service Window: • Monday–Friday: 8:00 am – 9:00 pm ET • Saturday–Sunday: 10:00 am – 6:30 pm ET
Training Schedule: • Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)
Compensation Breakdown:
Base Salary: $18,100 MXN Savings Bonus: $2,353 MXN Grocery Vouchers: $2,353 MXN Restaurant Vouchers: $798 MXN
✅ Total Monthly Compensation: $23,604 MXN Annual Bonus: Up to $26,062 MXN
Ready to make an impact? Apply now and take the next step in your career!
Israel Concha

📌 Customer service specialist insurance & account support (Cuauhtémoc)
🏢 New Comienzos
📍 Cuauhtémoc