About the job Mercor
connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include
Benchmark ,
General Catalyst ,
Peter Thiel ,
Adam D'Angelo ,
Larry Summers , and
Jack Dorsey. Position:
Customer Success Engineer (Lat Am) Type:
Contract Compensation:
$40,000–$50,000 Location:
Remote Role Responsibilities Respond to support requests from
Mercor’s talent pool
who have questions or issues applying for roles on our platform. Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. Consolidate insights and make recommendations about product areas needing improvement.



Build talent-facing documentation to address common questions in our support queue. Maintain enthusiasm and positivity while writing replies in near-perfect English. Qualifications Must-Have Ability to debug web applications, likely from a
Degree in Computer Science ,
Software Engineering , or a related technical field OR experience building modern web applications ( React ,
Node ,
Flask ,
Next.js , etc.) OR
2-5 years
of experience supporting customers on such web applications. Experience doing
Saa S-based product work. Experience using a support platform like
Zendesk ,
Intercom ,
Help Scout ,
Freshdesk , or

📌 Senior technical support engineer (Ciudad de México)
🏢 Mercor
📍 Ciudad de México