Job Title: Business Assistant
Location:
Remote Working Hours:
US Central Time Engagement:
Full-Time
About the Role
Pavago is hiring on behalf of a growing U. S.-based e-commerce and live selling business. The company operates across multiple online platforms including Tik Tok, Amazon, and Whatnot, and is focused on building a strong Live Seller Community alongside its product distribution business. We are looking for a highly organized
Business Assistant
who can support day-to-day operations, manage content and livestream schedules, assist with customer communication, and help build systems that improve business efficiency. This is an execution-focused role where the right candidate will help keep multiple moving parts organized while identifying opportunities to streamline and automate processes.
Key Responsibilities
Livestream Operations
Schedule and coordinate weekly livestreams on platforms such as Tik Tok and Whatnot Manage livestream scheduling and team payroll using Homebase Support operational logistics for live selling sessions Content & Community Management
Maintain a structured content calendar across X, Linked In, and Facebook Support the growth of the owner’s personal brand and the Live Seller Community Help manage and engage members of the Live Selling Academy Customer Communication
Respond to customer inquiries via chat and email across platforms including Tik Tok, Whatnot, and Kajabi Ensure fast, professional responses and strong customer experience Monitor and resolve common support questions Operational Support
Coordinate with warehouse teams regarding returns and operational updates Track inventory issues and support product operations on Amazon Maintain internal records using company software Schedule podcast interviews and manage operational follow-ups Marketing Support




Research potential customers and community members on Facebook and other relevant platforms Assist in developing organic outreach strategies to attract new community members and buyers Support the creation and improvement of marketing funnels that move prospects from discovery to conversion Identify opportunities to capture leads and improve conversion through better messaging or workflows Monitor funnel performance and suggest improvements to increase engagement and retention Research tools or automation systems that can improve marketing and outreach processes Process Improvement
Document and create SOPs for recurring operational workflows Identify opportunities to automate repetitive processes Support system improvements that help scale the business
Must-Have Requirements
Experience working with spreadsheets (Google Sheets or Excel) General understanding of e-commerce platforms (Amazon, Shopify, Tik Tok Shop, etc.) Basic understanding of marketing funnels and how prospects move from awareness to conversion Ability to support outreach systems and contribute ideas to improve customer acquisition Ability to manage multiple tasks across operations, marketing, and support
Nice to Have
Experience supporting e-commerce businesses or online sellers Familiarity with livestream commerce platforms such as Tik Tok Live or Whatnot Experience with Kajabi or similar community platforms Experience supporting online communities or memberships Experience creating SOPs or improving internal processes
What Success Looks Like
Within the first few months, the Business Assistant will: Successfully manage livestream scheduling and operational coordination Maintain consistent content calendars and posting workflows Deliver timely customer support across all platforms Document and improve operational processes through SOP creation Identify opportunities to automate workflows and improve systems
Interview Process
Initial Screening Interview (Pavago) Client Interview Final Decision
#LI-AG1

📌 Business assistant (Monterrey)
🏢 Pavago
📍 Monterrey