We are: Wizeline, a integral AI-native technology solutions provider, develops cutting-edge,
AI-powered
digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of
growth, collaboration,
and
impact.
With the right people and the right ideas, there’s no limit to what we can achieve
Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:
Key-responsibilities:
Design and operationalize a managed services delivery model for Marketing Operations (intake, routing, workflows, approvals)
Define and maintain a service catalog & taxonomy (e.g., small/medium/large assets, standard vs complex requests)
Build and manage a metrics framework (SLAs, throughput, turnaround time, utilization, rework, forecasting)
Translate delivery into service units enabling asset-based / subscription / pod-based pricing models
Support unit economics modeling (cost per asset, efficiency, scalability, profitability)
Design governance frameworks (SOPs, SLAs, prioritization rules, service definitions)
Optimize workflows and reduce friction through process standardization and tooling (Jira, Asana, etc.)
Pilot and scale managed-flow delivery models without disrupting ongoing operations
Provide visibility into demand, volume, and capacity planning across global teams




Must-have:
Strong experience in Managed Services / Service Delivery Models
Proven background in asset-based delivery / deliverables-driven environments (creative, marketing ops, production)
Experience designing service catalogs, SLAs, and measurable delivery frameworks
Solid understanding of content production / creative operations workflows
Experience building metrics, dashboards, and performance frameworks from scratch
Strong knowledge of workflow tools (Jira, Monday, Asana, Workfront, Airtable)
Experience in process design, workflow optimization, and operational scalability
Ability to translate operations into commercial models (price-per-asset, unit economics)
Strong analytical, documentation, and cross-functional collaboration skills
Experience working in regulated or complex environments
Nice-to-have:
AI Tooling Proficiency : Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
What we offer:
A High-Impact Environment
Commitment to Professional Development
Flexible and Collaborative Culture
Global Opportunities
Vibrant Community
Total Rewards
*Specific benefits are determined by the employment type and location.

📌 Senior project manager/senior managed services (Ciudad de México)
🏢 Wizeline
📍 Ciudad de México