Position Summary:
Provide through monitoring agent performance, answering questions, training employees, and providing floorsupport. Act as a Bi-Lingual call center team lead. Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST Responsibilities:
Provide support to agents by answering questions and assisting with calls. Report any employee issues or concerns to the supervisor. Monitor agent calls and provide quality assurance evaluations. Provide immediate feedback, including rewarding employee performance, coaching and counseling. Responsible for the collection and handling of sensitive customer data, including credit card numbers. Maintain client and customer confidentiality. Maintain all project productivity, efficiency, and quality goals. Arrive at work on time and adhere to attendance expectations. Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback. Act as a subject matter expert for the program for other departments Other duties as assigned. Requirements:

📌 Bi-lingual call center team lead (Cuernavaca)
🏢 1840
📍 Cuernavaca