Mongo DB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex Mongo DB problems. Technical Service Engineers are experts in the entire Mongo DB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their Mongo DB systems). Our engineers combine their Mongo DB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
Cool things you’ll do Mongo DB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running Mongo DB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the Mongo DB ecosystem.
What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.
It’s important for candidates to check off these boxes:
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking,



clusters, and troubleshooting
Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
Experience building and maintaining complex mission-critical production database systems
Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Experience analyzing issues holistically, from the application tier through the database, down to the storage
Genuine desire to help people
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills
Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Bonus Points
Experience managing large scale databases (e.g. RDBMS, No SQL)
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing Mongo DB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Success Measures
In 3 months, you’ll have gained a deep understanding of Mongo DB and its ecosystem. You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers.



You will also complete the Mongo DB Certified DBA Associate exam
In 12 months, you will be a technical specialist within Mongo DB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently
About Mongo DB Mongo DB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. Mongo DB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, Mongo DB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on Mongo DB for their most important applications, we’re powering the next era of software.
Our compass at Mongo DB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us Mongo DB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at Mongo DB, and help us make an impact on the world!
Mongo DB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
Mongo DB is an equal opportunities employer.

📌 Technical services engineer (Toluca de Lerdo)
🏢 Mongodb
📍 Toluca de Lerdo