Schedule: FT Job Type: On-site Salary Type: Salary Req #: 2466 About the Role
This role in our Monterrey Center of Excellence supports detention processing for carriers that move loads for our brokerage.
What the Candidate Will Do
Generate and share ideas that lead to process efficiency and/or carrier experience
Perform time-sensitive, front-line, carrier-facing work by resolving detention escalations
Be the subject matter expert: educate carriers on system and detention policy
Provide carriers with top-tier customer service and respond to requests within 24 business hours
Process carrier detention requests that are automatically escalated by a script or from the business process outsourcing (BPO) team (approximately 8 solves per person per hour)
Use and compare a variety of time sources to determine the likelihood that a carrier qualifies for detention (e.g., GPS data, lumper receipts, POD times, queries w/geofence data, customer TMS)
Process appeals in cases where detention is initially denied and the carrier requests further review
Enforce the Uber Freight carrier detention policy – This team has the final say when it comes to carrier detention requests.
Basic Qualifications




Bachelor’s degree in Finance, Business Administration, or a related field
Minimum 1 year of work experience with customer interaction
Bilingual (Spanish/English) Advance proficiency required
Preferred Qualifications
Excellent written communication with the ability to convey ideas clearly and effectively
Proven ability to adapt quickly in dynamic, frequently changing environments
Strong analytical skills with a talent for evaluating data and solving problems
Acerca de Uber Freight
Uber Freight ayuda a las empresas a mover mercancías de manera más confiable y optimizado. Reunimos la tecnología, las personas y la capacidad de transporte que necesitan, utilizando datos en tiempo real de millones de envíos para guiar decisiones más inteligentes. Esto ayuda a los clientes a identificar problemas con anticipación, evitar sorpresas costosas y entregar a tiempo. Uber Freight trabaja con 1 de cada 3 empresas transportistas del Fortune 500 en América del Norte y gestiona más de 17 mil millones de dólares en carga.
Aviso de Privacidad para Candidatos
EEOC

📌 Customer support specialist ii - carrier detention escalations (Monterrey)
🏢 Carrier Detention Escalations En Uber Freight
📍 Monterrey