CSQ327 R29
The Senior Engagement Manager is a trusted advisor within the Professional Services organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
The impact you will have:
Strategic Leadership:
Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
Advanced Selling:
Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T;) programs, pulling in best practices for Centers of Excellence (Co Es) and migrations.
Account Growth:
Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
Cross-Functional Alignment:
Partner with Sales and GTM teams to prioritize regional PS&T; targets aligned with growth goals.
Customer Sentiment:
Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
7-10 years running a Professional Services line of business.
10+ years in senior customer-facing roles with a mix of influencing and execution.
Deep understanding of PS&T; offerings, including Partner funding programs (Microsoft, AWS, Google).
Strong knowledge of Databricks architecture, competitors, and migration benefits.
Proven track record of managing large-scale program plans and service delivery.
Ability to travel up to 25-50% as required.