We are looking for a customer service-oriented Call Center Agent responsible for providing efficient and high-quality support through phone calls, emails and/or chats.

The adecuado candidate must have excellent communication skills, a service-oriented attitude, problem-solving skills and a mandatory B2 English level.

Responsibilities

Handle inbound and/or outbound calls, providing customer support.

Resolve questions, complaints or requests in a clear, friendly and timely manner.

Accurately register customer interactions in internal systems.

Follow up on cases until resolution.

Meet performance metrics such as response times, quality and customer satisfaction.

Escalate complex cases to the appropriate teams.

Provide support through other channels such as chat or email.

Stay updated on products,



services and internal processes.

Requirements

4+ years of experience in call center or customer service roles.

Mandatory B2 English level.

Excellent verbal and written communication skills in Spanish and English.

Ability to hold simple conversations or provide basic support in English.

Basic computer skills: Microsoft Office, CRM or similar tools.

Ability to work under pressure and meet objectives.

Desired Skills

Service-oriented attitude and empathy.

Problem-solving skills.

Teamwork.

Organization and attention to detail.

Adaptability.

📌 Call Center Agent (Cuauhtémoc)
🏢 DIMSA BPO S DE D.L. DE
📍 Cuauhtémoc