Udemy is seeking a Senior Customer Experience Analyst in Mexico City to resolve complex customer escalations and drive strategic projects across vendor management, content/wiki management, and data insights.
You will mentor junior teammates, collaborate with Customer Success, Product/Engineering, and Revenue Operations, and help shape cross-functional initiatives.The role emphasizes data-driven decisions, process optimization, and strong communication across teams in a hybrid work environment,#J-*****-Ljbffr