Description Operations Manager – Property Management
Full-Time | Remote | EST Hours Location:
LATAM | Supporting Miami & Orlando, Florida About the Role
At Pavago, one of our clients is hiring an experienced
Operations Manager
to lead day-to-day operations for a growing U. S.-based residential property management company. This is a senior, hands-on leadership role —
not a training or entry-level management position. You’ll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently. We’re looking for someone with proven property management experience who can
lead teams, manage owner relationships, drive accountability, and make decisions independently. What You’ll Own
Property Management Operations
Oversee
leasing, vacancies, unit turns, renewals, and rental increases Manage maintenance coordination and vendor performance Monitor rent collections, delinquencies, and eviction processes Ensure property inspections and operational deadlines are completed on time Maintain strong operational performance across
Miami and Orlando portfolios Team Leadership & Accountability
Lead and manage a team of
6 employees Establish KPIs, expectations, and performance standards Hold team members accountable for results and deadlines Conduct coaching and performance reviews Remove operational roadblocks and improve team execution Property Owner & Client Relations
Serve as a key point of contact for property owners Provide proactive portfolio and operational updates Handle escalations professionally and confidently Maintain strong owner relationships and support client retention Performance & Process Improvement




Monitor portfolio and operational KPIs Identify inefficiencies and improve workflows Ensure consistent processes across markets Partner with leadership on growth and operational initiatives What We’re Looking For
5+ years of property management experience 2+ years managing teams
within a property management company Hands-on experience with: Leasing & vacancy management Unit turns Maintenance coordination Rent collections Lease renewals Evictions Owner relations Experience working directly with property owners Experience leading remote teams Fluent English and Spanish Strong leadership, accountability, and decision-making skills Comfortable managing multiple priorities in a fast-paced environment Availability during
U. S. EST business hours Strongly Preferred
Residential property management experience Multi-market operations experience Buildium Quick Books What Success Looks Like
Strong team accountability and execution Reduced vacancies and efficient unit turns Timely collections, renewals, inspections, and maintenance High owner satisfaction and retention Reliable performance across Miami and Orlando Clear KPIs and operational visibility Fewer escalations through proactive problem-solving Why Join?
Fully remote leadership opportunity Significant ownership and autonomy Direct impact on a growing property management business Opportunity to lead and develop a high-performing team Ability to improve systems, processes, and portfolio performance Long-term leadership growth potential Interview Process
Application Review Spark Hire Intro Video Property Management Operations Assessment Client Interview Offer & Onboarding What Happens After You Apply
Qualified applicants will receive a
Spark Hire invitation
to complete a short Intro Video. This allows the hiring team to learn more about your
property management experience, leadership background, English/Spanish communication, and experience managing teams and property owners. Please check your inbox and spam/junk folder for the invitation. Apply Now
If you have proven experience

📌 Operations manager | property management lead (Puerto Vallarta)
🏢 Pavago
📍 Puerto Vallarta