GENERAL FUNCTION

A rewarding position for an i ndividual that i s highly organized, self-motivated, detail-oriented and

customer-service focused. Responsible for handling i ncoming calls and administration duties to a l oyal

customer base where patient care always comes first.

MAJOR DUTIES & RESPONSIBILITIES

- Answer all calls i n a professional and friendly manner.
- Appropriately manage a queue of patient phone calls.
- Direct phone calls to other departments as directed.
- Maintain a database of correct patient information
- Efficiently schedule appointments for multiple doctors across several offices.
- Initiate calls to patients as requested i n a timely and efficient manner.
- Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce)



or other strategies as taught by the manager.
- Cultivate an organized and orderly atmosphere
- Achieve established Scheduling Specialist goals and objectives.
- All other duties as assigned by management

BASIC QUALIFICATIONS

- AA or BA/BS desired
- 1-3 years prior healthcare/call center experience preferred.
- Adaptable and adaptable with the ability to multitask.
- Self-motivated and detail-oriented.
- Must present a professional appearance
- Able to withstand long periods of desk work

Want to know more about working at EssilorLuxottica?

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📌 Scheduling Specialist (Chihuahua)
🏢 Fashion United
📍 Chihuahua