OPSWAT is seeking a Tier 2 Technical Support Engineer to diagnose and resolve complex technical issues, handle escalations from Tier 1, and ensure customer satisfaction through timely responses. You will perform remote sessions, reproduce issues in labs, and contribute to knowledge bases while mentoring L1 support and engaging in professional services per request.
The adecuado candidate has 2–4 years of experience in software support, strong Windows and Linux knowledge, and fluent English.